Privacy Policy

1. Introduction

Collars Employment Group Ltd. ("Company", "we", "us", or "our") operates Red Seal Hub (the "Service"), an AI-powered platform for Red Seal certification exam preparation and career development for skilled trades professionals.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using Red Seal Hub, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you create an account or use our Service, we may collect:

• Name and email address
• Account credentials (managed by Clerk authentication)
• Profile information (trade, certification level, location)
• Payment information (processed securely by Stripe)
• Employment history and work experience (if provided)

2.2 Usage Information

We automatically collect information about your interaction with our Service:

• Study progress and exam scores
• Learning patterns and study time
• Features used and pages visited
• Device information and browser type
• IP address and approximate location

2.3 User-Generated Content

Our Service allows you to upload content for study purposes:

• Documents, PDFs, and study materials
• Photos of equipment, machinery, or work scenarios
• Custom questions and notes
• Voice recordings (for voice-enabled features)

Important: When you upload photos or images, these are processed by AI systems to generate educational content. We recommend not including personally identifiable information, faces, or sensitive workplace information in uploaded images.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Personalize your learning experience with AI-powered recommendations
• Generate exam questions and study materials from uploaded content
• Track your progress and provide performance analytics
• Process payments and manage subscriptions
• Send important updates about your account and the Service
• Respond to your inquiries and provide customer support
• Connect you with potential employers (if you opt-in to job matching)
• Improve our AI models and educational content quality
• Ensure security and prevent fraud

4. AI and Data Processing

Red Seal Hub uses artificial intelligence technologies to enhance your learning experience:

4.1 Third-Party AI Services

We use the following AI service providers to process your data:

• Google AI (Gemini): Document processing, question generation, and image analysis
• Anthropic (Claude): Conversational AI and study assistance
• ElevenLabs: Voice synthesis for multilingual support

When you use our Service, your content may be processed by these providers in accordance with their respective privacy policies. We select partners who maintain appropriate data protection standards.

4.2 Image and Photo Processing

When you upload photos (such as images of equipment or work scenarios), these images are analyzed by AI to generate relevant exam questions. Images are processed in real-time and are not retained beyond the processing necessary for generating your study content, unless you choose to save them to your personal study library.

5. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate the Service (payment processors, cloud hosting, AI providers)
• Employers: If you opt-in to job matching, your professional profile may be shared with potential employers
• Immigration Consultants: If you opt-in to immigration referral services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication via Clerk
• Regular security assessments and monitoring
• Access controls and employee training
• PCI-compliant payment processing via Stripe

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active, plus 2 years after deletion
• Study Progress: Retained for the lifetime of your account
• Payment Records: Retained for 7 years as required by tax law
• Uploaded Content: Retained until you delete it or close your account

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a portable copy of your data
• Opt-Out: Opt-out of certain data processing activities

To exercise these rights, please contact us at privacy@redsealhub.com.

9. Canadian Privacy Compliance

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This includes:

• Obtaining consent for collection, use, and disclosure of personal information
• Limiting collection to information necessary for identified purposes
• Ensuring accuracy of personal information
• Providing access to your personal information upon request

10. Children's Privacy

Red Seal Hub is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Understand how you use our Service
• Improve our Service and user experience
• Provide analytics and performance insights

You can control cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: